Refund policy

Rasengan LLC, trading as Rasengan Data · [email protected] · Last updated October 25, 2026

In short: try it free for 7 days where a trial is offered, cancel any time, and get a full refund if you were charged by mistake or a file you paid for was not delivered or is not what we described, as long as you email us within 7 days of the charge.

Free trial

Today only the New USDOT carriers weekly file has a free trial (checkout shows it). A card is required, you pay $0 today, and nothing for the first 7 days. Cancel before the trial ends and you are never charged. If you do not cancel, your card is charged $29 on day 8, then $29 a month.

Cancel any time

Email [email protected] from the address you used at checkout and we cancel. Cancelling stops all future charges. We do not refund part of a month that has already been charged, apart from the cases below.

When you get a full refund

We refund the whole charge if, within 7 days of that charge, you tell us that:

you were charged by mistake: for example, a duplicate charge, or a charge after you asked us to cancel;
the file was not delivered: the download did not work and we could not fix it for you; or
the file is materially different from its description: for example, columns promised on the product page are missing, it covers the wrong state or dates, or it is not the file you paid for.

This applies to every charge, including the first charge after a trial, each monthly renewal and one-time purchases. Small gaps in the public data itself, such as a business that filed no phone number, do not count as a material difference; the product page says which fields are as filed.

How to ask

Email [email protected] with:

the email address you used at checkout;
the date and amount of the charge (as shown on your card statement);
what went wrong.

You do not need to fill in a form or return anything.

How long it takes

We reply within one business day. If we cannot fix a delivery problem straight away, we refund. Approved refunds go back to the card you paid with, through Stripe, usually within 2 business days of your email. Your bank then typically takes 5 to 10 business days to show the refund on your statement.

Anything else

If your situation is not covered here, write to us anyway; we read every request. This policy is part of our terms of service.

Rasengan LLC, trading as Rasengan Data · 411 Meadow St, Fairfield, CT 06824, USA